Frequently Asked Questions (FAQ) for SPA locations

Is there a cancellation policy?
A 24 hour notice is requested for cancellation or rescheduling of any
individual service. For spa packages and parties, we require a minimum
of three days notice. A 50% charge will be assessed for cancellations
made less than the required time frame or for failure to keep your

What is your policy on gratuity?
We except cash gratuity only.

What is your child policy?
For the safety of your child and for your salon or spa enjoyment, we ask
that you refrain from bringing children to the spa or salon unless they
have an appointment.

What time should I arrive?
For all spa services please arrive 10 minutes prior to your appointment
time to fill out necessary forms.

What about my cell phone?
To relax and enhance your spa experience, please turn off cell phones
and pagers upon arrival.

What about my medical history?
Please let your service provider know if you have any medical conditions
or concerns.
If you are using Retin-A or AHA please inform your service provider.

What to wear during my spa service?
A robe or wrap will be provided for your comfort.

What days are you open?
We are open 7 days a week.